Refund policy

Last Updated: 5 October 2026

At Trip Bag UK, we want you to be satisfied with your purchase.

We accept eligible returns within 30 calendar days after the date your order is delivered.

30-Day Return Period

Customers may request a return within 30 calendar days after receiving their order.

To be eligible for a return, the product must be:

New and unused;
In its original condition;
Undamaged;
Returned with the original packaging where applicable.

Returns requested after 30 calendar days from delivery may not be accepted unless required by applicable law.

Defective, Damaged or Incorrect Products

If your product arrives damaged, defective, incorrect or not as described, please contact us as soon as possible.

Eligible damaged, defective or incorrect products may be returned at no cost to the customer.

Nothing in this policy limits any statutory rights customers may have under applicable United Kingdom consumer law.

Return Shipping

Eligible returns within the 30-day return period are free of charge.

Trip Bag UK will cover the return shipping cost.

After your return request is approved, we will provide the applicable return instructions and a prepaid return shipping label that can be downloaded and printed.

There is no return shipping fee for eligible returns.

How to Request a Return

To request a return within 30 calendar days after delivery, contact:

support@tripbaguk.com

Please provide:

Your order number;
The product you wish to return;
The reason for the return.

Once your request has been reviewed, we will provide instructions for returning the product and, where applicable, your prepaid return label.

Approved returns should be sent according to the return instructions provided by our customer support team.

Return address:

Trip Bag UK / HW PAY LTD
121 Giles Street, Suite 1A
Edinburgh, Scotland
EH6 6BZ
United Kingdom

Please contact us before sending any return.

Exchanges

We accept exchanges within 30 calendar days after delivery for eligible products.

Products submitted for exchange must be new, unused, undamaged and in their original condition.

To request an exchange, contact:

support@tripbaguk.com

We will provide the necessary return and exchange instructions.

Eligible exchanges are subject to product availability.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Approved refunds are processed within 10 calendar days.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Return Method

Returns are accepted by mail.

Customers must contact us before returning a product so that we can provide the appropriate instructions and prepaid return label.

Contact Us

If you have any questions regarding returns, exchanges or refunds, please contact:

Email: support@tripbaguk.com