Privacy policy

Last Updated: 23 September 2026

This Privacy Policy describes how Trip Bag UK, operated by HW PAY LTD, collects, uses, stores and protects personal information when you visit, use our services or make a purchase from tripbaguk.com.

1. Who We Are

Trading Name: Trip Bag UK
Legal Entity: HW PAY LTD
Company Number: SC858098
Registered Office: 121 Giles Street, Suite 1A, Edinburgh, Scotland, EH6 6BZ, United Kingdom
Email: support@tripbaguk.com

For applicable data protection purposes, HW PAY LTD is responsible for personal information where it determines how and why that information is processed.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Order and transaction information;
  • Payment-related information;
  • IP address;
  • Device and browser information;
  • Website usage information;
  • Communications with customer service.

3. How We Collect Personal Information

We may collect personal information when you:

  • Place an order;
  • Create or use an account;
  • Contact our customer service team;
  • Subscribe to communications;
  • Complete forms;
  • Browse or otherwise interact with our website.

Certain information may also be collected automatically through cookies and similar technologies.

4. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Provide customer support;
  • Communicate regarding orders;
  • Detect and prevent fraud;
  • Maintain the security of our services;
  • Improve our website and customer experience;
  • Comply with legal obligations;
  • Provide marketing communications where permitted.

5. Lawful Bases for Processing

Where UK data protection law applies, we may process personal information based on:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate interests;
  • Consent, where required.

Where processing relies on consent, you may withdraw that consent where applicable.

6. Payment Information

Payments may be processed through third-party payment service providers.

Trip Bag UK does not necessarily receive or store complete payment card details.

Payment providers process information according to their own privacy and security practices.

7. Shopify

Our online store is hosted using Shopify.

Shopify may process personal information as necessary to provide ecommerce, hosting, checkout, fraud-prevention, security and related services.

8. Service Providers

We may disclose necessary personal information to providers assisting us with:

  • Ecommerce infrastructure;
  • Payment processing;
  • Shipping and logistics;
  • Customer support;
  • Analytics;
  • Fraud prevention;
  • Marketing and advertising;
  • Information technology and security.

9. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required under applicable law, appropriate safeguards will be used for international transfers.

10. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, analyse website usage, improve performance and support advertising or marketing activities.

Where applicable, you may manage your cookie preferences through available website or browser controls.

11. Analytics

We may use analytics services to understand how visitors interact with our website and improve our services and customer experience.

12. Advertising and Marketing

Where permitted by law, we may use personal information to provide relevant marketing communications and advertising.

Marketing emails may be unsubscribed from using the unsubscribe mechanism provided in those communications.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention and legal compliance.

14. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

15. Your Privacy Rights

Subject to applicable United Kingdom data protection law, you may have rights including:

  • Access to your personal information;
  • Correction of inaccurate information;
  • Erasure in applicable circumstances;
  • Restriction of processing;
  • Objection to certain processing;
  • Data portability where applicable;
  • Withdrawal of consent where processing relies on consent.

Requests may be submitted to:

support@tripbaguk.com

You may also have the right to raise a concern with the Information Commissioner's Office (ICO).

16. Children's Privacy

Our services are not intended to unlawfully collect personal information from children.

Where age or parental-consent requirements apply, users must comply with applicable legal requirements.

17. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for their content, security or privacy practices.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements.

The current version will be published on this website with a revised “Last Updated” date.

19. Contact

For questions or privacy requests, contact:

Trip Bag UK
HW PAY LTD
Company Number: SC858098
Email: support@tripbaguk.com
Address: 121 Giles Street, Suite 1A, Edinburgh, Scotland, EH6 6BZ, United Kingdom